Privacy Statement / Terms & Conditions

Privacy and Keeping Your Details Safe

1. If you choose to provide us with your personal information on the Web, we may use it to better understand and improve on the services that Waites Painting & Decorating and its website offer. In addition, if consent is given, you will be added to our private mailing list, which we will use to provide you with the latest information and promotional offers.
2. We do not sell any personal information to other companies or third parties.
3. We do not use your name, address, email address, or phone number to deliver Internet ads or unsolicited mail.
4. If you are part of our mailing lists, we will always have a clear mechanism for you to remove yourself from future mailings.
5. Wherever your personal information may be held within Waites Painting & Decorating or on its behalf, we intend to take reasonable and appropriate steps to protect the personal information that you share with us from unauthorised access or disclosure.
6. We are committed to privacy and are actively involved in and support current industry initiatives to preserve individual privacy rights on the Internet. If you have any comments or questions regarding our Privacy Policy, please contact us at info@waitespaintinganddecorating.co.uk

By using this website, you consent to the terms of our Privacy Policy and to our processing of personal information for the purposes given above.

Waites Spraying Terms & Conditions

By using the website of Waites Painting & Decorating, you agree to be bound by the following terms and conditions. If you do not accept these terms and conditions, you should not use our website.

1. Definitions

In these terms and conditions, the following definitions apply:

• “we”, “us” and “our” means Waites Painting & Decorating
• “you” and “your” means the user of our website
• “website” means the Waites Painting & Decorating website, located at www.waitespaintinganddecorating.co.uk

2. Use of the website

2.1 You may use our website for lawful purposes only.

2.2 You must not use our website:

1. in any way that breaches any applicable local, national or international law or regulation;
2. in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
3. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or
4. to knowingly transmit any data or send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

2.3 We reserve the right to restrict access to our website or to withdraw our website at any time.

3. Intellectual property

3.1 The contents of our website are protected by copyright laws and other intellectual property rights.

3.2 You may print or download content from our website for personal use only, provided that:

1. no documents or related graphics on our website are modified in any way;
2. no graphics on our website are used separately from accompanying text; and
3. our copyright and trade mark notices and this permission notice appear in all copies.

3.3 You must not use any part of the content on our website for commercial purposes without obtaining a licence to do so from us or our licensors.

4. Quote Validity

4.1 All quotes are valid for 30 days from the date issued. After this period, prices may be subject to change.

5. GUARANTEES

5.1 Waites offers a 2 year guarantee on all kitchens and furniture resprays. This covers paint bubbling, paint flaking off, poor workmanship or colour change.

5.2  Not included in the guarantee are areas where the paint has cracked around the inner panel of a kitchen door. This could be because of temperature or humidity changes or general movement between the panel and the rest of the door. These factors are out of our control and beyond the limitations of the paint. Also not included is damage caused by animals, other traders or reasonable wear and tear.

6. Scope of Work

6.1 The quote covers only the work and materials specified. Any additional work requested will be quoted separately.

6.2 If unforeseen issues arise (e.g., hidden damage, structural problems), additional costs may apply. These will be discussed and agreed upon before proceeding.

7. Access & Working Hours

7.1 The client must ensure clear and safe access to the work area during agreed working hours.

7.2 Delays due to restricted access may result in additional charges or rescheduling.

8. Materials & Changes

8.1 If the client supplies materials, they must be fit for purpose. We are not responsible for delays or issues caused by faulty or unsuitable materials.

8.2 Any changes to agreed work (e.g., colour, materials, design) must be confirmed in writing and may incur additional costs.

9. Payment Terms

9.1 For smaller jobs (under £1000), full payment is due upon completion.

9.2 For larger jobs, staged payments apply as follows:

• 30% on receipt of order (to secure booking)
• 30% on the start date
• 35% upon completion
• 5% retained for snagging, payable upon resolution of any issues

9.3 Late payments will incur interest at 5% over the Bank of England base rate per week or part thereof. Interest will increase by 1% every 4 weeks until paid.